7 ways to be more responsive to your customers

AllBusiness •
Female customer service representative with headset working on computer. Rear view.

It’s no secret that consumers and business customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately—and it’s putting a lot of pressure on small businesses. Here’s a closer look at what customers expect from businesses, customer responsiveness trends, and how to be more responsive


Using your website to get to know your customers

Andrew Schulkind •
Woman using laptop.

Many of us are in business where we don’t interact directly with our end customers. We operate through distributors or value-added retailers or some other channel. This is, of course, a tried-and-true model that is successful in many businesses. But even setting aside the dis-intermediation that technology continues to bring about, you’re giving up a