7 ways to be more responsive to your customers

AllBusiness •
Forbes
Female customer service representative with headset working on computer. Rear view.

It’s no secret that consumers and business customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately—and it’s putting a lot of pressure on small businesses. Here’s a closer look at what customers expect from businesses, customer responsiveness trends, and how to be more responsive

Read More...


12 podcasts founders and small business owners swear by for managing their company’s finances like a pro

Robin Madell •
Business Insider
Professional microphone

As a company founder, you may be an expert on your product, but that doesn’t necessarily mean that you have a firm grasp on financial matters.  A 2019 study by Intuit QuickBooks revealed that nearly 70% of small business owners struggle with cash-flow challenges. Many other money matters may keep entrepreneurs up at night as

Read More...


Consumers are tired of dealing with machines. That spells opportunity for small business

Elaine Pofeldt •
Forbes
Young travel woman in the airport using atm machine

Nothing beats getting stuck in the slow-lane for the self-checkout machine—or in the endless loop of an automated phone system that keeps disconnecting you—to underline how much more convenient interacting with a real person can be.  While automation saves businesses time and money, it also inflicts very real frustrations on everyday people who are forced

Read More...


6 tips for building a strong social media community that small businesses can use to drive sales

Jennifer Ortakales •
Business Insider
Woman using smart phone on street

Social media marketing may feel daunting to some small-business owners — there’s a lot of competition in the race to gain followers and translate that into sales. Plus, when you’re just starting out, it may not always be in the budget to hire someone to create content for you.  Mastercard conducted research to learn what

Read More...