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4 tips for small business owners to respond to negative online reviews

Ted Janicki •
The Business Journal - Central New York
Young businessman holding his head and pondering

This spring, small business owners across the U.S. said business was booming, with 59% expecting their revenue to increase over the next 12 months, 67% looking to expand in the year ahead, and 24% planning to hire in that same timeframe, according to our Bank of America Spring 2019 Small Business Owner Report. According to