‘Don’t be boring’ is the best way to gather customer feedback

Conrado Langer •
Business2Community

Customer feedback. These simple words are in every businessman’s mouth (and 2-hour long Powerpoint presentations) and can give you priceless insights if done right. This data is essential to measure customers’ satisfaction and make your products/services meet their needs. But let’s be honest, the ways people use to collect it are not thought through like

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The prelude to discovering where your competitors are beating you

Scott Lambert •
Business2Community

Throughout my 20 years of Internet marketing experience, I have learned that monitoring your competitors can provide invaluable insights into their strengths, weaknesses, opportunities and threats. So when we ask our clients who their top competitors are, they typically give us a list of companies they compete against based upon traditional methods of marketing and

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